These Terms govern purchases, services, installations, warranties, and use of BlindsFactory.ca. By using our website, approving a quotation or invoice, booking a measure, scheduling installation, or making any payment, you agree to these Terms, our Installation Policy (included below), and our Privacy Policy.
Welcome to BlindsFactory.ca (“Company”, “we”, “us”, “our”). These Terms apply to all website use, quotations, orders, custom products, deliveries, installations, warranty claims, and service visits. If you do not agree, you must not use our services.
By using this website, you agree that you will:
Most products are custom-made and made-to-measure. All custom orders are final sale, non-refundable, and non-exchangeable. Colours, fabrics, textures, and finishes may vary due to screen settings, lighting, dye lots, and manufacturing tolerances. Minor variations are not defects.
Measurement responsibility depends on who provides final sizes:
When final measurements are taken by BlindsFactory.ca technicians, accuracy is our responsibility.
When measurements are provided by the customer, full responsibility rests with the customer. Errors are not eligible for refund, replacement, or warranty coverage.
Risk of loss or damage transfers to the customer upon delivery or installation. We are not responsible for damage, theft, or loss after delivery or installation.
The following installation rules apply to all projects.
Customer must provide safe, clear access and suitable structural conditions.
All installations are performed by BlindsFactory.ca in-house technicians only. No subcontractors.
We are not responsible for electrical limitations or future reprogramming.
Customer must inspect immediately. Issues after completion may result in service charges.
Missed or unsafe appointments may result in additional fees.
Technicians may refuse work if conditions are unsafe. Additional visits may be charged.
Liability limited to the cost of installation service only.
Policy may be modified without notice.
BlindsFactory.ca, 70 Silton Road, Woodbridge, Ontario, L4L 8B9
Must be reported within 7 days of delivery. We may repair or replace the defective component at our discretion.
All custom products are final sale and non-refundable.
Placing an order, approving electronically, or paying by e-transfer, credit card, or deposit constitutes full legal acceptance of these Terms, the Installation Policy, and the Privacy Policy. No physical signature is required.
The customer grants BlindsFactory.ca a perpetual, royalty-free right to photograph or record completed installations for documentation, marketing, website, and social media use. No personal identifying information will be disclosed without consent.
The customer must ensure a safe work environment, including:
We are not responsible for injuries, damages, or delays caused by unsafe conditions, pets, or children. The customer agrees to indemnify and hold BlindsFactory.ca harmless from related claims.
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
We are not responsible for third-party websites, content, or services linked from our website.
We may modify these Terms at any time without prior notice. Continued use constitutes acceptance of the most current version.
These Terms are governed by the laws of the Province of Ontario, Canada. Disputes shall be resolved in Ontario courts or arbitration located in Ontario.